Terms & Conditions

We will deliver the services in the SoW with reasonable skill and care. You will provide timely access to information/systems/stakeholders, make decisions promptly, and ensure supplied materials are accurate and lawful. Timelines are estimates unless explicitly binding in the SoW.

Fees may be fixed, retainer-based, or time-and-materials at the rates in the SoW. Reasonable expenses are billable. Invoices are due within 14 days; we may pause work for overdue accounts and charge statutory interest/recovery costs as permitted by law.

Any change to scope, timeline, or assumptions requires a written change note or updated SoW, including any fee/schedule adjustments.

We retain ownership of pre-existing IP, methodologies, and tools. Upon full payment, you receive a non-exclusive, perpetual, worldwide licence to use deliverables for internal business purposes. Third-party materials remain under their own licences.

Each party must keep confidential information secret and use it only for the engagement, except where information is public, independently developed, or lawfully obtained from a third party.

We process personal data under UK GDPR and our Privacy Policy (/privacy). If processing on your behalf, we’ll agree a data processing addendum where required.

We warrant services will be provided with reasonable skill and care. Except as expressly stated, services/deliverables are provided “as is”; all other warranties are disclaimed to the fullest extent permitted by law.

Nothing limits liability for death/personal injury due to negligence, fraud, or other non-excludable liabilities. Otherwise, neither party is liable for loss of profit, revenue, data, or indirect/consequential loss. Our total liability is capped at fees paid/payable for the relevant services in the 12 months before the event.

During the engagement and for six months after, neither party will solicit for employment any staff directly involved in the services, except via general adverts not targeted at the other party’s personnel.

Either party may terminate for convenience on 14 days’ written notice (unless the SoW specifies otherwise). Either party may terminate for uncured material breach on 14 days’ notice. On termination, you’ll pay for services performed and committed third-party costs.

Unless you object in writing, we may reference you as a client and use non-confidential high-level engagement descriptions for marketing (e.g., website, creds deck).

We both comply with applicable laws (anti-bribery, modern slavery, sanctions). Neither party is liable for failures caused by events beyond reasonable control. The Agreement includes entire agreement, assignment, notices, severability, and independent contractor clauses.